Privacy Policy
Last updated: August 2026
Your privacy matters to us.
We want you to feel comfortable using our online yoga, meditation and breathwork studio, so we've kept this Privacy Policy as simple and clear as possible.
This policy explains what personal information we collect, why we collect it, how we use it and how we look after it.
1. Who We Are
We are Lovewell-Being, an online yoga, meditation and breathwork studio.
If you have any questions about your privacy or how we handle your information, please get in touch.
Email: hello@lovewell-being.com
Website: www.lovewell-being.com
2. What Information We Collect
We collect information that helps us run our studio and provide our services to you.
Depending on how you interact with us, this may include:
Your name
Email address
Phone number
Account and login details
Subscription details
Class and private session bookings
Payment and billing information
Information you provide through our contact forms
Information you provide when booking a private session
Any other information you choose to share with us
We may also collect some basic information about how you use our website, such as your IP address, browser, device and the pages you visit.
3. Squarespace
Our website is hosted and powered by Squarespace.
When you visit our website, Squarespace may collect certain information about your visit and device, including information such as your IP address, browser information and website activity.
Squarespace may also use cookies and similar technologies to help our website work, understand how people use it and improve the experience.
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4. Booking With Acuity Scheduling
We use Acuity Scheduling, a Squarespace service, to manage bookings for our private 1:1 sessions and other appointments.
When you make a booking through Acuity, we may collect information such as:
Your name
Email address
Phone number
Appointment date and time
The type of session you've booked
Information you choose to provide in our booking or intake forms
We use this information to manage your booking, communicate with you about your session and provide our services.
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5. Information About Your Health or Wellbeing
Because we offer yoga, meditation and breathwork, you may choose to share information about your health, injuries, pregnancy, physical limitations or wellbeing when booking a session or communicating with us.
Please only share information that you feel is relevant to your practice.
If you do provide this information, we'll treat it with care and handle it in accordance with applicable privacy laws.
We don't need you to provide detailed medical information unless it's relevant to your participation or you choose to share it.
6. How We Use Your Information
We use your information to:
Set up and manage your account
Manage your subscription
Process payments
Book and manage classes and private sessions
Send booking confirmations and reminders
Provide access to our online classes and content
Respond to your questions
Communicate important information about your account or bookings
Improve our website and services
Understand how people use our website
Keep our website and systems secure
Send you newsletters and studio updates if you've chosen to receive them
Meet our legal and regulatory obligations
We only collect and use information that we reasonably need to run our studio and provide our services.
7. Payments
Payments for subscriptions, classes or private sessions may be processed through third-party payment providers.
We don't generally store your full credit or debit card details.
Your payment information is handled by the relevant payment provider according to its own privacy and security practices.
8. Emails & Marketing
We love staying connected with our community, but we don't want to send you emails you don't want.
If you've signed up to receive marketing emails from us, we may send you:
Studio news
New classes and programs
Workshops and events
Special offers
Helpful yoga, meditation or breathwork content
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us.
Even if you unsubscribe from marketing emails, we'll still send important messages relating to your bookings, payments, subscription or account.
9. Cookies
Our Squarespace website uses cookies and similar technologies.
Cookies help our website function properly and can also help us understand how people use our website.
For example, cookies may help us:
Remember your preferences
Keep parts of the website working correctly
Understand website traffic
Improve our website
Understand which content is useful to our visitors
You can control cookies through your browser settings. Some parts of the website may not work properly if certain cookies are disabled.
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10. Who We Share Your Information With
We don't sell your personal information.
We may share information with trusted service providers who help us run our studio, including:
Squarespace — website hosting and related website services
Acuity Scheduling — bookings, scheduling and appointment management
Payment providers — processing payments
Email providers — sending emails and newsletters
Other technology providers — where needed to provide our online services
We may also share information where we're legally required to do so or where it's reasonably necessary to protect our business, our users or our systems.
11. Information Stored Outside Australia
Some of the companies we use may store or process information outside Australia.
This may include Squarespace, Acuity and other technology providers we use to operate our studio.
Where your information is handled overseas, we take reasonable steps to ensure it is handled appropriately and securely.
12. Keeping Your Information Safe
We take reasonable steps to protect your personal information from being lost, misused or accessed by people who shouldn't have access to it.
We also ask you to do your part by keeping your passwords and account information private.
No online system can ever be completely secure, so while we take reasonable precautions, we can't promise that information transmitted over the internet will always be completely secure.
13. How Long We Keep Your Information
We'll keep your information for as long as we reasonably need it to provide our services, manage your account and bookings, keep appropriate business records and meet our legal obligations.
When we no longer need your information, we'll take reasonable steps to securely delete or de-identify it.
14. Accessing or Updating Your Information
You can contact us if you'd like to know what personal information we hold about you or if you'd like us to correct something that's inaccurate or out of date.
Just email us at:
hello@lovewell-being.com
We may need to confirm your identity before providing or changing information.
15. Deleting Your Information
You can also ask us to delete your personal information.
We'll consider your request in line with our legal obligations.
Sometimes we're required to keep certain information, such as financial or transaction records, for a period of time.
If we need to keep information, we'll explain why where we're able to.
16. Your Privacy During Online Classes
We want our online classes to feel safe and comfortable for everyone.
Please don't record, screenshot, photograph or share another participant's image, voice, name or personal information without their permission.
If we record a live class, we'll let you know.
17. Third-Party Websites
Our website may contain links to other websites or services.
Those websites have their own privacy policies, and we encourage you to read them when using their services.
We're not responsible for the privacy practices of websites that we don't control.
18. Children
Our services are intended for Adults 18+.
We don't knowingly collect personal information from children where doing so would breach applicable privacy laws.
If you believe a child has provided us with personal information without appropriate consent, please contact us.
19. Privacy Complaints
If you have a question or concern about the way we've handled your information, please contact us first.
Email: hello@lovewell-being.com
We'll listen to your concerns and do our best to resolve them.
20. Changes to This Policy
As our studio grows, our privacy practices may change from time to time.
If we make changes to this Privacy Policy, we'll update this page and change the “Last updated” date above.
21. Questions?
If you have any questions about this Privacy Policy or how we handle your information, please reach out.
Haven Care & Wellbeing
Email: hello@lovewell-being.com
Website: www.lovewell-being.com
We're committed to treating your personal information with care, respect and transparency.